I know it is late

Ok, I know it is late but I did post earlier, but it was in the board where I was not logged in and it erased my comment. So I have to make a new post.
What I said was my most important issues that I have encountered was number 2 and 3. I work at a 4 star hotel and since it is a high end resort, etiquette is a big deal because you have to act in the most polite mannered. The guest I deal with are "rich" people, well these people can act like the biggest @$$ ever. They are so rude that they don't even look at you sometimes when you are near them or ignore you. Not all of them are rude though. Number 3 is also an issue because the way some of these people talk to me is like they are talking down on me and like I am nothing to them. Their tone of voice is sometimes offensive. One day I was working another associate and he was from Houston, he was all tattooed up and had a slang tone of voice, but he is in college as a junior, and majoring in architecture. This guest who looks wealthy was walking out and made a comment about the weather. My associate said something different about the weather also, well the guest said, "where is that at? In the Southside," of course we didn't say anything because we can't, but we sure did want to say something. Remember, never be rude to someone who is taking care of something of value because I garentee we will test drive the crap out of you car!